Shipping policy
Here’s a clear, practical shipping policy you can adapt for an e-commerce fitness accessories store based in Toronto, Canada:
Shipping Policy
Last Updated: December 2025
Order Processing
We process orders Monday to Friday (excluding holidays). Most orders are processed within 1–2 business days of placement. Orders placed after 2 PM EST, on weekends or holidays start processing the next business day.
Once your order ships, you’ll get a confirmation email with tracking details.
Shipping Zones & Timeframes
Canada (Domestic)
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
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Rural/Remote Areas: May take up to 9 business days
Actual delivery times depend on carrier and local conditions.
United States
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Standard International: 7–14 business days
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Expedited International: 4–8 business days
Delays may occur due to customs processing.
Rest of World
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Standard: 10–20 business days
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Expedited: 5–10 business days
Customs inspections and local postal services can extend delivery time.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Destination
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Package weight/size
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Selected shipping speed
We offer free standard shipping within Canada on orders over a set threshold (e.g., $100). You can adjust this amount to fit your pricing strategy.
Carriers
We use trusted carriers, including:
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Canada Post
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UPS
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DHL / FedEx (for international and expedited options)
Carrier choice may vary by destination and service selected at checkout.
Tracking Orders
Once your order ships, you’ll receive a tracking number by email. You can use it to follow your shipment on the carrier’s website.
If you don’t receive tracking info within 2 business days of ordering, contact us at pushfit001@gmail.com.
Customs, Duties & Taxes
For orders outside Canada, additional charges may apply:
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Import duties
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Taxes
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Customs fees
These charges are the buyer’s responsibility. We can’t predict exact amounts, and carriers may require payment before delivery.
Address Accuracy
Please double-check your shipping address before placing an order. We aren’t responsible for delays or losses due to incorrect or incomplete addresses.
If you discover an error after ordering, contact us immediately at pushfit001@gmail.com. We’ll try to update it before shipping, but we can’t guarantee changes once fulfillment begins.
Lost, Stolen, or Damaged Packages
If your order is lost or arrives damaged:
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Contact us at pushfit001@gmail.com with your order number and photos (if damaged).
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We’ll work with the carrier to locate your package and start a claim.
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Replacement or refund decisions will be made once the carrier confirms the issue.
Returns & Exchanges
Shipping is separate from our return policy. For returns and exchanges, see our Return Policy page.
Contact Us
If you have questions about shipping:
Email: pushfit001@gmail.com
